Hanza Hotel's privacy policy
Who we are?
SIA "Hanza Hotels", registration number LV40003813112, legal address: Elijas iela 7, Riga, LV-1050 Latvia.
Your privacy and trust are important to us
Our goal is to inform you as clearly and comprehensively as possible how and why we use your personal information.
Our goal is to make you feel safe by disclosing your personal details. Personal data is any information that can be used to identify an individual
We take appropriate steps to ensure that your personal data is always safe with us and that your personal data will be processed in accordance with applicable data protection laws.
It is important for us to be transparent when processing your personal data.
We are committed to protecting your personal information and confidentiality in everything we do. This policy allows you to find out what data we can get about you, how we will use them, and provide information about your rights and how you can contact us.
Sometimes we need to change our privacy policy. This site will publish all changes that are of course available to you at any time.
What kind of personal data do we collect and why?
- Hotel services
We process your personal data to provide hotel services, including accommodation. If you do not provide the necessary personal data, you will not be able to receive our services. We are bound by statutory hotel obligations, including the obligation to identify our customers, that is, we have a duty to determine if you are the person you are saying you are.
We store personal data from customer registration forms for 1 year.
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Personal Data Categories
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Legal basis |
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Providing services |
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Your consent |
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Our legal obligation to identify customers |
By using our services, you certify that the personal data you provide is accurate and correct and that you are at least 18 years of age. We can not guarantee the provision of services if you provide inaccurate data.
We perform video surveillance and process your personal data when you are in our hotel territory, for the purpose of protecting your persona and our employees, customers and property. Video surveillance records in our system are stored for up to 30 days.
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Personal Data Categories
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Legal basis |
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Our legitimate interest Protecting the vital interests of our employees and clients, including health and life |
With your consent, we inform you of the various news and current events of ours and third parties that we supply as promotional material.
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Personal Data Categories
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Legal basis |
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Your consent |
Cookies are small text files that are created and saved on your Internet user's device (computer, tablet, mobile phone, etc.) by visiting our web site. Cookies "remember" your experience and basic information and thus improve the usability of our website.
Using cookies, Web site usage history data is being processed, problems and deficiencies in the site are detected, user statistics collected.
If you do not want to allow the use of cookies, you can stop it by changing your Internet browser settings, but in that case, the use of our web site may be disturbed and difficult. Saved cookie is available in the section of the Internet browser's tab of your device, deleting the history of saved cookies.
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Personal Data Categories
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Legal basis |
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Your consent (Internet browser configuration) |
From which sources do we collect personal data?
We collect the personal data you provide us before we providing our service, as well as when you visit our hotel territory (video surveillance) or our homepage (when applying for advertising and infomation materials).
If you order our services through our co-operation partners (for example, booking.com, travel agents, operators), from these cooperation partners we will receive data to ensure that our services are provided to you.
To whom we pass your personal data?
In order to fulfill our obligations to you, we transfer your personal data to companies that provide us with services, for example, to make a reservation of accommodation. We carefully scrutinize all service providers that handle your personal data on behalf of us and on behalf of you. We assess whether the cooperation partners (data controllers) apply the appropriate security measures to ensure that your personal data is processed in accordance with our tasks, instructions and legal requirements. These companies are not entitled to use your personal data for any other purpose.
In order to comply with the law, we may transfer your personal data to law enforcement agencies (for example, the police) as well as to state and local government authorities. We may also transfer your personal data to law enforcement agencies (for example, courts), as well as to state and local authorities to defend our legal interests in drafting, submitting and maintaining legal requirements.
Transfer of personal data outside the European Union and the European Economic Area (EU / EEA)
We always try to process your personal data in the territory of the European Union and the European Economic Area (EU / EEA). Your personal data is not processed in a country outside of the EU / EEA in order to provide the service you have chosen.
Transfer and processing of personal data outside the EU / EEA can take place if it has a legal basis, that is, to fulfill the law obligation, to conclude or execute a contract, in accordance with your consent or in other strictly defined special cases.
How long are your personal data stored?
All personal data obtained from you is stored for as long as you use our services or until you cancel your consent if your personal data is processed on this basis. A longer period of storage of personal data is permissible in order to comply with the statutory requirements for a minimum period of storage of documents or information or to protect our legitimate interests.
When this period is over, we will erase your personal data securely, or make it unavailable (archiving) or unidentifiable, so they can no longer be linked to you.
How do we protect your personal data?
We ensure that we constantly review and improve our safeguards to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. To do this, we use modern technology, technical and organizational requirements, including using firewalls, antivirus programs.
However, we recommend that you comply with the general security rules for the use of the computer and the Internet as well as the protection and storage of your private data (in particular personal identification documents) and we do not accept any liability for unauthorized access to your personal data and / or data loss if this is due to your fault or negligence.
Your rights
The regulatory framework in the field of data protection gives you several rights to influence the processing of your personal data.
You have the right to request confirmation from us, do we process your personal data, and in such cases request access to personal data that we process about you, or to provide information about your personal data, if direct access is not provided.
If you believe that information about you is incorrect or incomplete, you have the right to ask us to correct it.
As far as we process your personal data, based on your consent, you are entitled at any time to withdraw your consent to the processing of personal data.
You have the right at any time to object to the processing of your personal data for the purpose of advertising.
You have the right to object to the processing of personal data that we do based on our legitimate interests. However, we will continue to process your data, even if you oppose it if we have compelling reasons to continue processing your personal data. In order to exercise the above rights, please submit a written application to us.
Who do I contact if I have any questions?
If you have any questions about the processing of your personal data, please contact us.
If you are not satisfied with the answer received, you have the right to file a complaint with the Data State Inspectorate (www.dvi.gov.lv).
Data manager contact information
SIA “Hanza Hotels”
Address: Elijas street 7, Riga, LV-1050, Latvia
E-mail: manager@hanzahotel.lv
Informational phone: +371 67796041